How to Install a Sanctuary System

Please note: The system warranty is voided if any changes to the system are not done by a licensed electrician or one of our certified technicians. If in need of certification, go to certification.lionenergy.com

Useful Files/Links

Pre-Installation Checklist

- Confirm your shipment contains all components: main unit, batteries, inverter, wiring harnesses, mounting hardware, and documentation.

- Select a dry, ventilated, and temperature-controlled area away from direct sunlight, moisture, and harsh environments.

- Follow all local electrical codes; grid connections typically require a licensed electrician.

Safety Precautions

- Power off utility, solar, and backup sources before installation begins.

- Wear insulated gloves, safety glasses, and appropriate PPE.

- Use only Lion Energy-supplied cables and connectors; unauthorized modifications may cause hazards and void your warranty.

Mounting and Positioning

- Secure the Sanctuary main unit to a structural wall using supplied brackets. If batteries are heavy, use lifting equipment or get assistance.

- Leave at least 6 inches of space on all sides for proper airflow and cooling.

- Avoid installing the system in flood-prone or excessively dusty areas.

Electrical Connections

- Connect batteries to the Sanctuary unit using labeled connectors; always double-check polarity.

- Tighten terminal screws securely, but do not overtighten.

- A qualified electrician should connect the AC input (grid) to your main electrical panel following the manual.

- Attach compatible solar panels to the DC input, ensuring system requirements are met.

- Identify and connect essential loads for backup power through the appropriate subpanel or load center.

System Start-Up

- Double-check all wiring and cable connections for accuracy and security.

- Power on battery modules one after another.

- Start the main unit using the touchscreen or control panel and allow diagnostics to complete.

- Pair your system with the Lion Energy app (if supported) for remote monitoring and management.

Post-Installation Checklist

- Use the system or app diagnostics to confirm normal operation.

- Briefly simulate a power outage by disconnecting grid power to ensure backup functionality.

- Review controls, app features, and emergency steps with all users.

Lion Energy Service and Support

- For installation or post-installation questions, contact Lion Energy at (435) 244-3352 or email ess.support@lionenergy.com.

- For product expansion, such as additional batteries, contact Lion Energy for guidance.

- Schedule annual professional maintenance for optimal system performance.

- Visit https://info.lionenergy.com/ for support resources, FAQs, and troubleshooting.

FAQs

- Can I install the system myself? Homeowners can install the battery units and set up the app, but grid and solar electrical connections must be completed by a licensed electrician.

- How do I ensure the system is working correctly? Monitor status and notifications via the app or Sanctuary screen, and consult your installer or support for clarification on any alerts or system codes.

- Where can I get support? Contact Lion Energy at 435-244-3352, ess.support@lionenergy.com, or visit smart.lionenergy.com.

Customer Insights

- Always double-check connections to ensure safety and performance.

- Only use Lion Energy-authorized components for installation and maintenance.

- Many customers benefit from reaching out for app and setup support—Lion Energy is here to help.

By carefully following these steps and contacting Lion Energy when needed, you’ll achieve a secure, dependable, and customized energy solution.